Where do you ship diamonds?
Brilliantly Engaged ships diamonds throughout the world. Our carrier of choice is Federal Express but if necessary we will use carriers that include, Brinks and Malca Amit. In the United States and Canada shipping is free. As each country has their own VAT(Value Added Tax) it is up to the customer to find their countries specific rate of tax as BE is not responsible for this payment. This includes Canada.
Do you ship internationally?
Yes. International shipping is available for an additional fee of $100.
I'd like to place an international order. Where do I pay customs fees or taxes?
Brilliantly Engaged collects payment for your orderprior to shipping your package. All international shipping fees and insurance are the responsibility of the recepient both for shipping and any returns. Once the package arrives in your country, you will be contacted by the shipper Fed-Ex and advised of any taxes or duties, and how to pay them.
Can I ship to an address that is different from my billing address?
Brilliantly Engaged does not ship to residential addresses. for security Brilliantly Engaged prefers to ship to a Fed Ex hold for location address. We will also ship to a business location with the customers knowledge that our insurance lapses once the package is signed for.
Do you ship to military APO's?
Yes. We will ship your purchase to any military APO using the US Postal Service Registered Mail. Registered mail shipments are fully insured and can take up to three weeks for delivery.
How long after I order will my item be shipped?
Orders are shipped ASAP on the same day upon of receipt of your final payment, usually the day of receipt or the following business day. Custom orders can take up to 14 business days to complete.
Do you drop-ship?
BE does not drop ship.
What if I need an item sooner than the date listed on the website?
Rush orders are available. Please call our Customer Service Center at 877.342.7464 to find out if your order can be expedited.
Are your shipments safe?
Shipments are fully insured and require a direct signature at the time of delivery.
Do you have an upgrade policy?
Brilliantly Engaged offers a trade-up for the full value of the loose diamond. To learn more, click here.
I purchased a loose diamond from you. Do you have a buy back policy?
Should you wish to sell your diamond after the 14 day Return Policy is Expired, Brilliantly Engaged will buy back your diamond up to two (2) years after your purchase. To learn more, click here.
What types of payment do you accept?
We accept Bank Wire Transfers, Checks (personal and certified bank) and Credit Cards (Visa, MasterCard, & American Express) To learn more, To learn more, click here.
Is there a fee for paying by credit card?
Credit card purchases require an additional 3% convenience fee. This fee is non-refundable
Will I receive a discount if I pay by bank wire?
There is 1.5% discount for a wire fee. All our listed prices are based upon payment by credit card. There are no additional fees required.
Will I be charged sales tax on my order?
Sales Tax is collected on all orders that are delivered within New York State.
Is there a required deposit for custom orders?
All custom orders, including Mark T Collection and Design a Dream Ring require a non-refundable deposit of 20%, based upon the of the total value of the jewelry item.
When will my credit card be billed?
Your credit card will be billed at the time of deposit and final payment (before shipment).
Can I pay with two different credit cards?
Yes. If you'd like pay with two different cards, please place your order over the phone with customer service at 877.342.7464, Monday through Friday, between the hours of 9am - 6pm (EST).
What is the credit card security code?
The security code is a 3 or 4 digit number that appears on your credit card. Visa and MasterCard users will find this code above the signature on the back of the card. American Express users will find this number on the top right of the front of the card.