I can't say enough good things about Brilliantly Engaged in general and Mark Turnowski in particular. I came to BE because I knew I wanted a cushion cut and I had read that Mark was the cushion cut guru. His reputation on that front is well-deserved, but it was his customer service that really won me over. You can't pick a better person to work with than Mark. On my first visit, Mark took the time to not only get to know me, but also to educate me about what I was looking at. He patiently answered all my questions, showing me stone after stone to illustrate his points. We talked (and I learned) for over an hour, even though I had told Mark up front I wasn't going to buy anything that day. Over the next three months, Mark worked patiently and diligently with me to pick out a stone and design a custom setting (including multiple CAD mockups when I was trying to decide between subtle differences in the design). He was never pushy, always accommodating, and he returned every phone call and e-mail in less than 24 hours. When it came time to negotiate prices, Mark was fair and more reasonable than his competitors. I'd recommend Mark and BE to anyone.